DELIVERY FAQ'S

How Much Does Delivery Cost?

Orders to the value of R1000 or more include free delivery nationwide, except to extreme outlying areas that require a special quote from our couriers. For orders valued at less than R1000 delivery charges are calculated at checkout depending on the delivery address.

I Bought Shoes or Clothing Online but Need a Different Size, Can I Exchange them?

Yes, if the required size if available. Items bought online can be exchanged in person at a Golfers Club mega store (excluding Bloemfontein, Port Elizabeth and George) or via a delivery method of your choice to:

Attention: Online Sales

The Golfers Club Warehouse

Design Quarter Shopping Centre

Leslie Ave (Cnr William Nicol Drive)

Magaliessig, Fourways

Johannesburg

Gauteng

How long will it take to get my order?

Short Answer – up to seven working days but usually one to four working days. If it’s going to take any longer than seven working days, you’ll hear from us. If you want more detail, keep reading.

Every order has two stages, preparation and delivery. Preparation time is affected by what you order. Almost all orders are dispatched from our warehouse in Fourways, Johannesburg. If an item on your order is not available in either the Fourways store or the warehouse, preparation time will take longer as we source the items from our other stores or the supplier. On the other hand, if all the items are available at the warehouse your order’s preparation will likely be completed the same day.

Completed orders are dispatched from our warehouse every weekday (except public holidays) using First Freight Couriers’ Economy Road Service at approximately 14:00.

This service offers a Road-freight delivery service of between 24-72 hours. The line-haul vehicles to Durban, Bloemfontein, Kimberley, Port Elizabeth, East London, Johannesburg and Pretoria are loaded and dispatched daily. Delivery therefore takes place the following working day after dispatch. However, Port Elizabeth and East London can take 24-48 hours, depending on the times the vehicles arrive at those depots.

The Road-Freight vehicles to Cape Town are loaded every Monday, Tuesday, Wednesday and Friday and our George vehicles loaded on a Monday, Wednesday and Friday, delivery therefore takes 48-72 hours from dispatch.

Can I Return Something I Ordered Online?

Yes. However, our normal returns policy still applies to online orders, so any item that is ineligible for return in store is also ineligible for return when purchased online. This includes items such as forged clubs, view or terms and conditions for more details.

How Do I Return Something I Ordered Online?

If the correct item was delivered as per your order then the return is for your own account. The item(s) can be returned in person to a Golfers Club mega store (excluding Bloemfontein, Port Elizabeth and George) or via a delivery method of your choice to:

Attention: Online Sales

The Golfers Club Warehouse

Design Quarter Shopping Centre

Leslie Ave (Cnr William Nicol Drive)

Magaliessig, Fourways

Johannesburg

Gauteng

The Parcel I Received Is Incorrect, Damaged or Missing an Item

In the unlikely event that the parcel/carton is damaged and/or the security seal is broken, please follow the steps below:

  1. Check the parcel in front of the driver and indicate on the courier's waybill (delivery documentation) whether there are any
    • breakages, and/or
    • damages and/or
    • items missing.

Both parties (the courier and the receiver) will need to co-sign their names against this indication. If the receiving person chooses to still accept the damaged carton, the waybill will reflect that a damaged parcel was received and accepted with both parties co-signing.

  1. Alternatively, the receiver can send the parcel back and indicate on the waybill the reasons for sending the parcel back. Both parties will need to co-sign against this indication.

In such an event please contact The Online Store as soon as possible on 011 465 2825 or sales@golfersclub.co.za.