Frequently Asked Questions

Delivery costs are calculated based on the location of your delivery address as well as the size and weight of your order. Certain orders valued at more than R1400 may qualify for free shipping. If you would like to see what the shipping charges are going to be before checking out just follow the checkout process and fully complete your address details. The system will calculate and display the shipping charges based on your selected items and address before you pay.

Short Answer – up to seven working days but usually one to four working days. If it’s going to take any longer than seven working days, you’ll hear from us. If you want more detail, keep reading.

Every order has two stages, preparation and delivery. Preparation time is affected by what you order. Almost all orders are dispatched from our warehouse in Fourways, Johannesburg. If an item on your order is not available in either the Fourways store or the warehouse, preparation time will take longer as we source the items from our other stores or the supplier. On the other hand, if all the items are available at the warehouse your order’s preparation will likely be completed the same day.

Completed orders are dispatched from our warehouse every weekday (except public holidays) using The Courier Guy’s Economy Service at approximately 14:00.

This service offers a Road-freight delivery service of between 24-72 hours. The line-haul vehicles to Durban, Bloemfontein, Kimberley, Port Elizabeth, East London, Johannesburg and Pretoria are loaded and dispatched daily. Delivery therefore takes place the following working day after dispatch. However, Port Elizabeth and East London can take 24-48 hours, depending on the times the vehicles arrive at those depots.

The Road-Freight vehicles to Cape Town are loaded every Monday, Tuesday, Wednesday and Friday and our George vehicles loaded on a Monday, Wednesday and Friday, delivery therefore takes 48-72 hours from dispatch.

Yes. However, our normal returns policy still applies to online orders, so any item that is ineligible for return in store is also ineligible for return when purchased online. This includes items such as forged clubs, view or terms and conditions for more details.

In the unlikely event that the parcel/carton is damaged and/or the security seal is broken, please follow the steps below:

1. Check the parcel in front of the driver and indicate on the courier’s waybill (delivery documentation) whether there are any
   • breakages, and/or
   • damages and/or
   • items missing.

Both parties (the courier and the receiver) will need to co-sign their names against this indication. If the receiving person chooses to still accept the damaged carton, the waybill will reflect that a damaged parcel was received and accepted with both parties co-signing.

2. Alternatively, the receiver can send the parcel back and indicate on the waybill the reasons for sending the parcel back. Both parties will need to co-sign against this indication.

In such an event please contact The Online Store as soon as possible on 011 465 2825 or [email protected].