Frequently Asked Questions
Yes. However, our normal returns policy still applies to online orders, so any item that is ineligible for return in store is also ineligible for return when purchased online. This includes items such as forged clubs, view or terms and conditions for more details.
If the correct item was delivered as per your order then the return is for your own account. The item(s) can be returned in person to a Golfers Club Mega Store (excluding George) or via a delivery method of your choice to:
Attention: Online Sales
The Golfers Club Warehouse
Design Quarter Shopping Centre
Leslie Ave (Cnr William Nicol Drive)
Magaliessig, Fourways
Johannesburg
Gauteng
In the unlikely event that the parcel/carton is damaged and/or the security seal is broken, please follow the steps below:
- Check the parcel in front of the driver and indicate on the courier’s waybill (delivery documentation) whether there are any
- breakages, and/or
- damages and/or
- items missing.
Both parties (the courier and the receiver) will need to co-sign their names against this indication. If the receiving person chooses to still accept the damaged carton, the waybill will reflect that a damaged parcel was received and accepted with both parties co-signing.
- Alternatively, the receiver can send the parcel back and indicate on the waybill the reasons for sending the parcel back. Both parties will need to co-sign against this indication.
In such an event please contact The Online Store as soon as possible on 011Â 465 2825 or [email protected].